ADDITIONAL DRIVER- Have an extra cost of 4.32 USD per day plus taxes

AFTER HOURS-The customer have 30 min to return the car, after that every late hour have a cost of 15 USD, if the customer return the car 3 hours late or more the charge is an extra day plus taxes and insurances This applies to all locations.

The minimum age is 21 years of age. There is no limit for maximum age.

BUSINESS HOURS - The office is openfrom 7.00 am to 11.00pm.

If your reservation was confirmed through another provider like (online travel agency or another website) please do your cancellation directly whit them.

Debit cards are accepted as payment for the rental of the vehicle, debit cards are not accepted as deposit in guarantee. No cash deposits are allowed. The card holder must be present at the time of rental.

If there are multiple or duplicate reservations, we only will respect the last reservation, we will be cancelling the additional reservations, if you require 2 or more reservations for the same period, please use to different name for every reservation. If your reservation was confirmed through another provider like (online travel agency or another website) please do your cancellation or modification directly whit them.

In case of an accident, the driver must immediately inform us so the insurance company can be notified. The insurance company requires that the driver, in case of an accident should be authorized on the rental contract and must present his/her current drivers license, with a photograph. Likewise, they must stay at the scene of the accident to furnish information to the insurance company.Telephone number (01 800 212 07 52 or 00 52 (998) 253 6114)

Available equipment: Baby seat, Child seat, GPS navigation system, Wi-Fi device. Additional equipment will be subject to any applicable sales taxes and location taxes. The equipment is subject to availability.Baby seat: 8 USD per day plus taxes, Child seat: 8 USD per day plus taxes, GPS + Wi-Fi device: 12 USD per day plus taxes

You will receive a car with a certain amount of fuel and you will have to return it with same level as received where NO additional charge will apply. If returned less than received, additional charge may apply. No refunds will be given for unused fuel. If returned less than received, additional charge may apply.

The vehicles can may be driven into Belize and Guatemala. The permits for Belize will be ready at the moment the car is rented. For the rest of the countries permits need 48 hours to process from the day you sign your contract once it is certain which vehicle we have received, the nomenclature, registry and license plates numbers are procured to initiate the process. Notaries or government offices do not work on weekends and holidays. The cost of the permits are as follows: Belize: FREE, Guatemala: $180 USD. It is not allowed to travel to Belize and Guatemala from Merida airport location.

HOLIDAY - Airport office is open year round.

One-way rental is allowed in specific locations in the country of Mexico with an additional charge. The drop off charge varies depending at which office you are renting from and which office you are returning the vehicle into.

OVERSTAY - The customer have 30 min to return the car, after that every late hour have a cost of 15 USD, if the customer return the car 3 hours late or more the charge is an extra day plus taxes and insurances This applies to all locations.

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there may be a charge of up to USD$150.00 handling fee for canceling. If customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com.

RULES - America car rental the only representative for economy rent a car. Vehicle return: you will be able to return the car at any of our locations, we will close your rental agreement out and our representative will drive you to the airport or to the destination of your choice. By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

Thank you for your selecting ECONOMY RENT A CAR, represented in Mexico by AMERICA CAR RENTAL. After picking up your luggage and clearing customs and security, go towards the main exit. Our representative will be waiting for you there, with a sign, with the ECONOMY RENT A CAR logo and your name. When you make contact with him, he will drive you to the airport office, a few minutes from the terminal.Contact number +52 (998) 253 6112 or +52 1 (998) 277 2624 (WhatsApp). If you are not able to contact America Car rental then please contact Economy Rent a Car directly at 877 326 7368.

C.D.W - Collision Damage Waiver * - this coverage reduces the title holder¿s responsibility for payment, in case of partial or total loss of the rented vehicle to a stipulated deductible according to the rented vehicle. Deductible varies by vehicle.If your credit card already includes the coverage against damage and theft to the vehicle, it is necessary to leave a guarantee for the total value of the vehicle, as well as to present a letter issued by your bank in where it specifies that the cardholder has the requested amount available and indicates that you have the CDW/TP coverage.The letter that the customer presented must be a valid letter and with a verifiable telephone number and email address for confirmation of cardholder and the specifications of the coverage include in his/her credit card. This letter will have to be supported by the Comision Nacional de Seguros y Fianzas, the institution above mentioned it regulates all the Insurance companies in Mexico.If our customers have the appropriate documentation and the coverage of the banking institution that issues their credit card, the customer will have to sign a ¿statement of personal responsibility for the total value of the car¿ for has rejected the contracting with America Car Rental (CorporativoEmpresarial Solar SA de CV)In case of not having the amount available for the total value of the vehicle, it will be necessary to acquire CDW/TP¿s coverage and will have to buy it directly in counter.C.D.W. charges are: $15.00 to $25.00 per day plus taxes depending on the car group.

When you arrive at the rental office: • There is no need to go to the counter or kiosk. • Prepare to show the gate agent your reservation in the Skip The Counter app, your driver is license, and your credit card. • At the start time of your reservation chosen in the app, you will be assigned a license plate number. You can find the vehicle in our parking lot. • The keys are in the vehicle. Unlock the doors with the app, drive to the exit gate, and enjoy the service. This optional service is offered at certain offices. Please check if your office offers this service.