ADDITIONAL DRIVERS - Additional driver charge is $10.00 per day with a maximum of 3 additional drivers .

AGE - The minimum age of the Renter or any additional driver must be 18. Drivers age 18-21 may rent a vehicle for an additional charge of $10.00 per day with higher L.D.W deductible. No additional charges will apply if Renter is over the age of 21.

BUSINESS HOURS - Monday to Sunday 24/7 this location opens all year round.

CANCELLATION - Customers who fail to cancel their reservation from the source it was booked, at least 24 hours prior of the pick up time, or do not show up for their reservation are subject to a $ 25 USD charge or one day rental charge, whichever is higher.

DEBIT CARDS - Debit cards are permitted. No cash deposits are allowed. No one other than the person named on the card may use it for the deposit. The card holder must be present at the time of rental. Customer may use a debit card for the deposit/ payment if these conditions are met without exception: 1. Rent does NOT have a full cover. 2. Minimum deposit is $ 1000. 3. Deductible is $ 950. 4. MINIMUM rent is 3 days, MAXIMUM rent is 2 weeks. 5. Contract does NOT include an additional driver. 6. Cardholder who owns the debit card must present an electric / water bill under his own name.

DRIVERS LICENSE - Renter must present a valid driver license at the time of rental. Foreign renters must present a valid driver license and a valid passport and based on the date of the entry stamp, will be allowed to rent a vehicle for up to 90 days, present at time of rental.

ROAD SIDE ASSISTANCE: (ERA) Is an optional product, this program will have a cost of 3.99/day. With ERA, key services (lost or locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to purchase ERA then will be responsible for any *service fees* in the event said customer requires any of the services listed above.

EQUIPMENT - Economy rent a car has the following products available upon request: Cellphone, Datacard, GPS, Baby Seat, Booster Seats, maps, and other accessories. Prices vary and all items are subject to availability upon arrival. It is the law that children and babies be seated in baby seats or booster seat you may be fined up to 360.000 colons by the Costa Rican police.

GAS - Vehicle must be returned with same amount of fuel as rented to avoid a refueling service charge.

GEOGRAPHIC - Vehicles cannot be taken outside the country of Costa Rica. If you take the car out of Costa rica, then it will be considered negligence and a penalty charge will apply, plus time and expenses.

This is not an insurance policy.- L.W. - Liability Waiver * is a waiver of Economy Rent A Cars right to charge the Renter or Renters for damages to third parties during the rental period and is required unless the Renters can provide written proof that their personal insurance will provide acceptable coverage in Costa Rica during the rental period. It also reduces customers legal expenses to zero. L.W. limits charges for damages for injuries and third party properties to a 20 percent deductible and will also cover vehicle storage and administrative fees. L.W. charges are: from $15.00 to $25.00 per day. L.L.W - Limited Loss Waiver L.L.W. an optional product that will reduce the Renters third party liability deductible to zero Vehicles - $13.00 USD per day. --written proof-- If Renter wishes to decline L.W. Liability Waiver or L.D.W. Loss Damage Waiver and rely on the their own personal insurance, the Renter must provide written proof from their insurance company, specifically stating coverage is effective in the country of Costa Rica for the duration of the rental agreement for third part liability. A minimum security deposit of $2,500 USD will be required, if customer does not accept L.W. then L.L.W will automatically be required.

Local renters are those who do not bring proof of return flight

Free mileage are offer to the rental. Mileage restrictions may apply for local renters

ONE-WAY - There may be an additional charge for dropping off the vehicle at a different office. The drop off charge varies depending at which office you are renting from and which office you are returning the vehicle into.

OPTIONAL PROTECTION PRODUCTS - Emergency roadside assistance: all contracts will be automatically enrolled in the emergency roadside assistance (ERA) program at surcharge of only 3.99/day. Key services ( locked in car), jump starts and gas service (in case you run out of gas) will be provided at no cost. If customer prefers not to participate, they must decline participation upon rental and be responsible for any *service fees* in the event said customer requires any of the services listed above.

PAYMENT - We accept all major credit and debit cards, Deposit: The amount of the rent plus a minimum of $ 950, will be held in your card at the time of the rental, once the vehicle is returned this deposit will be released this process can take 7 to 14 business days. We also accept vouchers from travel agencies, all charges will be processed in Colones (Costa Ricas official currency) prices are provided in U.S. dollars as a courtesy to our customers, we are not responsible for banking charges that may incur when using your card. Cash deposits, Travelers Checks, Unembossed Credit or Debit cards will be subject to verification at the moment of the rental. For those reservations that require a credit card guarantee, customers will be subject to a one day rental fee if they fail to show up to rent their reserved car, or if reservations are not canceled at least 48 hours prior to the reserved date through the source the reservation was made through.

If you have made a reservation you may pay on arrival however to make a reservation we will need a credit card to guarantee your vehicle. There may be an authorization on your Credit Card statement of USD$1.00 please be advised that a no show fee equivalent to a one day rental plus taxes with a minimum of USD$35.00 will be charged to the Credit Card. If vehicle is not pick up you can avoid this fee by cancelling your reservation through the same website you made it, you cannot call or write to cancel you can cancel only through the website where the reservation was made at least 48 hours in advance of your scheduled rental time. Prepaid reservations-if you have a prepaid reservation your Credit Card will be charged in full at the time you made your reservation. The Credit Card that you paid your reservation must be present at the time of pick up. Refund and cancellation policy-a prepaid reservation is a nonrefundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund or credit. For customer satisfaction Economy will apply a refund for any of the reasons below-after verification- -flight cancelled and customer could not get to the rental location-natural disaster prevented travel- Illness prevented travel-death in family prevented travel-jury duty prevented travel-Economy was unable to fulfill the customer reservation (example no vehicle available) - Any action due to the COVID-19 pandemic. Please be advised that there may be a charge of up to USD$150.00 handling fee for canceling. If customer chooses to change the date of their reservation the handling fee will be waived but may be subject to a rate adjustment. For date change please contact 1 877 326 7368. To process a refund or if you have any problems with your reservation please email customercare@economyrentacar.com.

HOLDING RESERVED VEHICLES - Vehicles are held for two hours after reserved arrival time. When flight details are provided, we will hold vehicle for up to two hours after flight arrival. In the event of delays, you may call or e-mail us to advise of any changes in your pick up time. After the two hour window, you will be considered a no-show and we may or may not be able to honor your reservation, depending upon availability. LOCAL TELEPHONE 2442-5100 - CALL CENTER 2299 2000---INTERNATIONAL HOTLINE 877-326-7368.

By renting a vehicle from Economy Rent A Car and Economy Rent A Car affiliates, you hereby agree that any and all disputes and controversies arising out of your reservations and your rental of the vehicle shall be resolved solely and exclusively by binding arbitration administered by the American Arbitration Association.

SHUTTLE - Our Alajuela car rental office is located 1km from SJO International Airport on Airport Boulevard. Local Tel. 2299-2000 or call Toll Free 1877 326-7368 from US and Canada.

When you arrive at the rental office: • There is no need to go to the counter or kiosk. • Prepare to show the gate agent your reservation in the Skip The Counter app, your driver is license, and your credit card. • At the start time of your reservation chosen in the app, you will be assigned a license plate number. You can find the vehicle in our parking lot. • The keys are in the vehicle. Unlock the doors with the app, drive to the exit gate, and enjoy the service. This optional service is offered at certain offices. Please check if your office offers this service.